Refund and cancellation policy
Find the cancellation process and how to contact us about a payment or journey.
Current payment status
The audited customer booking flow supports cash rides. Payment is made after the ride. The card-payment Edge Function returns a configuration error until a payment provider is implemented, and no provider webhook is configured. ASIS TAXI must not say that card payments are captured, refunds are automatic, or a refund timeline applies before that changes.
Current cancellation workflow
Customers may cancel free of charge before a driver accepts the request. After acceptance, contact support at asistaxisupport@gmail.com or 068 243 3333. A direct driver rejection does not create a completed ride. Because payment is currently cash after the ride, no cash refund applies. The code does not establish a verified no-show or cancellation fee.
Problems and complaints
For a duplicate charge, failed/incomplete ride, driver no-show or future card-payment refund request, contact asistaxisupport@gmail.com or 068 243 3333. Provide the account email or phone, ride date/time, ride reference, payment evidence if applicable, and a description.